Delivery Details

We deliver Australia wide, safely and securely using Australia Post and Startrack. Some Sydney orders may be delivered by our warehouse team and you will receive a photo showing proof of delivery.
Australia Post & Startrack parcels are tracked, you will receive a tracking link once your order has been passed to the relevant courier. This email communication will contain a tracking code and the name of the courier used to deliver your order. This tracking code should be quoted to the relevant courier concerning any issues encountered with delivery.
We will endeavour to deliver the products you order to you within the timeframe outlined below, where this is practical. However, products on our site are subject to availability and delays may sometimes occur that are outside of our control and consequently, any dates specified for delivery are therefore approximate only.

Please see https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf for current delivery timeframes.

If delivery is delayed for more than 21 days (excluding pre-orders), you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or not supplying those products to you.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products. Charges for deliveries are calculated for each order and are added at the checkout.
Deliveries are made during working days only.

Orders are dispatched within 1-3 business days, please expect delays at busy times such as Afterpay Day, Black Friday & Sales periods.

Typical delivery times for orders from the date of order dispatch are*:

New South Wales:  2-3 Working Days

Victoria/Queensland/South Australia/Canberra:  2 – 4 Working Days

Tasmania/Northern Territory/Western Australia: 3 – 10 Working Days

Please Note:
This does not apply to back orders and pre-orders/ presales . Please contact hello@clevamama.com for expected delivery times of these items.

The above mentioned delivery times are estimates only and deliveries may take longer than stated times above.
Delivery times are calculated based on the date the order is dispatched from the our Sydney warehouse.
During peak promotional periods, i.e. Black Friday and the Christmas Holiday Period, there may be some delays concerning delivery times.
Deliveries are made during working days only – there are no weekend deliveries.

General Information & Customs

Charges for deliveries are added at the checkout.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products.