We are happy to exchange or refund goods if returned within 28 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact.
To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:
Unit A7 Swords Enterprise Park
Swords, Co. Dublin
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.
Please note that it is your responsibility to return the item(s) in protective packaging and you are responsible for return postage costs. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
Once the item is received back to the warehouse it will be checked to confirm it meets the above conditions of return, we will then process a refund for this item. Refunds will be applied to the credit card that was used to purchase the item.
Cooling Off Period
There is a cooling off period of 14 days during which you have the right to cancel your order. You must return the items no later than 14 working days after the receipt of goods.
We will refund the original purchase price and delivery charge provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order all of which is not being returned, the original delivery charge will continue to apply. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Returning Incorrect Items
Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be despatched in an outer carton that differs in description to that of the items ordered. If you receive an item which differs in description please ensure that you check inside the box to confirm that the correct items are not inside the box.
Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you.
To arrange the collection of the incorrect items please contact us via our online Contact Us page.
Returning a Damaged or Faulty Item
Damaged in Transit
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online Contact Us page. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via routine An Post / Royal Mail which cannot be refused, then you must notify us within 48 hours via our online Contact Us page. We will then advise on how best to proceed. Please check all contents on receipt of your order.
We are unable to accept a return of goods damaged in transit unless you notify us within 48 hours of receipt of your order.
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights.